Date: Thursday 26 November
Price: Free
Location: Technology Management, Wolverhampton
Audience: Senior decision makers in marketing, sales, customer services or IT
If you're considering Microsoft CRM in your business and would like a closer look at how it works, this open workshop will offer you the flexibility to speak with our Microsoft CRM consultants to view the features of interest to your business.
| 09.15 | Registration and Coffee |
| 09.30 | Introductions |
| 09.45 | An Overview of the Microsoft CRM Interface |
| 10.00 | The Tools Available to Customise Microsoft CRM |
| 10.15 | Real-World Examples of Microsoft CRM Customisations |
| 10.30 |
Session Breakout Part 1: Option 1: Reporting Dashboards Option 2: Marketing Campaign Management & Web Integration |
| 11.00 | Coffee Break |
| 11.15 |
Session Breakout Part 2: Option 1: Sales Management Option 2: More Customisation |
| 11.45 |
Session Breakout Part 3: Option 1: Service Management & Helpdesk, Marketing Campaign Management & Web integration Option 2: Data Setup & Integration |
| 12.15 | Finish + Optional 1-2-1 Sessions |