Business Technology Seminar
 

Microsoft CRM Up Close

Date: Thursday 26 November
Price: Free
Location: Technology Management, Wolverhampton
Audience: Senior decision makers in marketing, sales, customer services or IT

If you're considering Microsoft CRM in your business and would like a closer look at how it works, this open workshop will offer you the flexibility to speak with our Microsoft CRM consultants to view the features of interest to your business.

 09.15 Registration and Coffee
 09.30 Introductions
 09.45 An Overview of the Microsoft CRM Interface
 10.00 The Tools Available to Customise Microsoft CRM
 10.15 Real-World Examples of Microsoft CRM Customisations
 10.30

Session Breakout Part 1:
Option 1: Reporting Dashboards
Option 2: Marketing Campaign Management & Web Integration
 11.00 Coffee Break
 11.15

Session Breakout Part 2:
Option 1: Sales Management
Option 2: More Customisation
 11.45

Session Breakout Part 3:
Option 1: Service Management & Helpdesk, Marketing Campaign Management & Web integration
Option 2: Data Setup & Integration 
 12.15 Finish + Optional 1-2-1 Sessions

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