Consumer packaged goods (CPG) distributors face big challenges selling to the fiercely competitive and rapidly evolving retail industry. Intense price stress at the retail level puts pressure on distributors and leads to smaller margins. Alternatives such as mail order, catalogue sales, and direct sales bypass the traditional distribution channels altogether, forcing companies to add value to their services to retain customers.
Technology Management can help you succeed in the CPG industry with financial, process, and customer relationship management (CRM) solutions. Deploying these flexible solutions can give your company a significant competitive advantage by meeting retailers' demands more effectively, lowering the cost of operations, and improving customer satisfaction.
Streamline business processes
Automate critical business processes and reduce internal costs
Create accurate demand-forecasting models that lower stock and improve customer satisfaction
Speed order picking by up to 2X to 6X with powerful, integrated Automatic Data Collection (ADC) solutions
Quickly access accurate information
Instantly view real-time and historic data across multiple locations to improve decision-making and understand where savings can be found
Implement metrics and tracking for individual warehouses and departments
Use intelligent knowledge management to identify opportunities for new products and services to be offered
Exceed customer requirements
Improve ability to respond to unique customer needs such as specific packaging, marking and delivery requirements
Increase the accuracy and speed of customer interactions with low-cost, easy-to-implement Web-based systems
Improve customer support by effectively tracking and monitoring customer needs and requests