Technology Management's e-business (electronic business) services help you harness the power of the Internet to not only buy and sell online, but also service customers and collaborate with business partners more efficiently. Here are some examples to whet your appetite:
Automate your trading with Electronic Data Interchange (EDI)
EDI is the exchange of business data from one organisation's computer application to the computer application of a trading partner. The messages exchanged are typically orders and invoices, although there are hundreds of available messages you can exchange. EDI is great for eliminating repetitive manual tasks (and the human error that goes with it) required to support a business relationship, meaning your people can get on with something more productive.
Extend your customer service for less with Customer Portals
Our customer portals give you a new dimension to how you service customers. By providing your customers access to a special area on your website (that gains them access to parts of your other business system), imagine the ways you can better service customers�.24/7. Here are some examples:
- Deliver around the clock service online
Increase customer satisfaction by providing customers the flexibility to research, resolve and log problems online, twenty-four hours a day, seven days a week.
- Provide easy, Web-based access to information
By enabling customers to quickly and thoroughly research products online; automatically fulfil online customer requests by email, fax or mail.
- Capture preferences for future marketing
Use online tools to capture customer preference, and then leverage that information in order to conduct tailored, targeted marketing and achieve maximum success.
Access new markets with a dynamic e-commerce store
Take advantage of booming Internet trading, with our integrated e-commerce services. Technology Management can link your Pegasus Opera or Microsoft Dynamics data to your e-commerce store, enabling you to keep track of sales, maintain your e-commerce store with ease, provide customers with real-time stock information and lots more besides.
