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Software Support Services

In addition to the software manufacturer's standard maintenance cover, Technology Management offers comprehensive support for Microsoft Dynamics NAV, Microsoft Dynamics CRM and Pegasus Opera II system solutions.

Our unique approach to support goes much further than the traditional telephone helpdesk. For example, our system reviews and knowledge sessions equip your users to find better ways of using your systems and challenge you to seek more profitable working practices.

We like to challenge ourselves, too. Our team of qualified support professionals maintain a continuous training programme to hone the skills you rely on. Restless in our pursuit of excellence, we also conduct weekly customer surveys to monitor and improve on our performance.

Software support from Technology Management includes:

	Telephone Helpdesk: direct access to our experts all trained to support our suite of solutions and ready to solve your system problems. The team can be contacted 8.45am - 5.15pm, Monday to Friday.
	Remote Support: we can diagnose and solve problems faster with secure, remote access into your systems. Most system updates and enhancements are possible using our remote access technology.
	System Reviews: make your system work harder for you with regular 'challenge sessions' conducted at the start of your contract and at regular intervals thereafter.
	Knowledge Workshops: you'll have access to complimentary training sessions that share system best practice with your system administrators and power users.
	Solution News: stay informed of software developments that may give you a competitive advantage through our blog, Software Answers magazine, seminars and annual Technology Expo.
	Free Development: an inclusive amount of our system developers' time for minor system changes.