As the Microsoft Dynamics NAV experts for the Manufacturing and Distribution sectors, Technology Management offers comprehensive support for customers, including 8am - 6pm support as standard from Monday to Friday and 24/7 Business Critical Support.

At Technology Management, we believe it’s the detail that sets us apart and that’s why our unique approach to support goes much further than the traditional helpdesk.

We pride ourselves on understanding your business, its needs and ambitions. We know it’s the details that add up and ultimately drive your business forward and that’s why from implementation through to after-care support, we have your best interests at heart.

We currently support over 400 customers each and every day; we even offer 24/7 business critical support. With our support, life with Microsoft Dynamics can exist with a smile.

Why do our customers love us?

  • 10 support hours a day
    With our expert support to fit your business. 10 hours a day as standard from 8am – 6pm, Monday to Friday.
  • Annual support contract
    We don't need to lock you in to a long term contract like most partners in the UK - renew annually, if you want to.
  • 0 cost for support for additional (minor or major) customisations or developments to existing implementations
    Unlike many partners who may charge additional support for extra customisations (small or large) to your existing implementation, Technology Management will only charge a fixed support cost – if your implementation grows, your support prices won't.
  • 1 named customer service contact
    We won’t send you from pillar to post; we will provide you with one, named, familiar point of contact who understands your business.
  • 12 dedicated support staff providing two levels of support
    Choose between standard office hours or business critical, on-demand 24/7. Choose to log a call in a way which suits you best – over the phone, via email or through our online support portal.
  • 12 FREE Dynamics NAV workshops
    We provide useful, hands on, half day workshops to help you better understand Dynamics NAV. Join us on-site or take part over the web from anywhere! View our latest workshops here.
  • Our focus on the UK Manufacturing and Distribution Market
  • 8 years as a part of the Microsoft Technology Adoption Programme (TAP)
    We have been testing and implementing Dynamics NAV pre-release products for 8 years as part of the Microsoft TAP Programme. As a trusted Microsoft partner and with over 25 years of implementing solutions in general, why not trust your software support to the experts?

Dynamics Additions

We offer the Dynamics Additions range; additional products specifically developed to integrate with Dynamics NAV, removing the need for costly development.

Including:

The Technology Management Way

We make your business, our business. Our system reviews and knowledge workshops equip your users to find better ways of utilising your systems and challenge you to seek more profitable working practices.

Software support from Technology Management includes:

  • Remote Support
    We can diagnose and solve problems faster with secure, remote access into your systems. Most system updates and enhancements are possible using our remote access technology.
  • System Reviews
    Make your system work harder for you with regular 'challenge sessions' conducted at the start of your contract and at regular intervals thereafter.
  • Solution News
    Stay informed of software developments that may give you a competitive advantage through our blog Software Answers, seminars and our annual Customer Briefing.

Get in touch

Contact Technology Management today to find out how we can provide your Microsoft Dynamics NAV ERP solution with the support that you need. If you're locked into a pre-existing contract, we may be still able to help.

 

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