Dynamics CRM

What to expect

This Customer Briefing will cover new functionality within Dynamics CRM 2013 Service Pack 1 such as: faster logging of cases, simpler management of Service Level Agreements (SLAs), business process automation through simple queues and workflows, Microsoft Social Listening and improve access to all customer information on the move, with your choice of mobile device.

On the Marketing front, find out how to get marketing emails out of the junk box and how mapping customer data could provide a more strategic approach to customer acquisition and retention.



Registration, Coffee & Danish Pastries


Welcome, Introduction & Technology Management Update


Enhancing Customer Service with Microsoft Dynamics CRM 2013.

Faster logging of cases, managing customer entitlements and simple management of Service Level Agreements (SLAs). We’ll show you how Dynamics CRM 2013 SP1 can deliver all this and more – and the difference it has made to Technology Management.


Get in the driver’s seat: how business process automation in Dynamics CRM 2013 delivers improved control.

Are all your leads and enquiries being followed up promptly and consistently? Are you confident the sales team are on top of every business opportunity? Discover how simple queues and workflows ensure you never miss out.


Coffee break


Keep a watchful eye on your social media presence via Dynamics CRM 2013.

Microsoft Social Listening in Dynamics CRM 2013 scours social networks, analyses the data and presents it to you in easy-to-read charts and graphs; allowing you to spot trends, track campaigns and quickly respond to any customer issues/complaints.


Data Mapping: how to track the customers that matter to your business.

Most Dynamics CRM implementations focus on improving the day-to-day effectiveness of your sales, marketing and customer service teams. Find out how mapping your customer data could provide a more strategic approach to customer acquisition and retention.




Advanced Outbound Marketing with Click Dimensions and Dynamics CRM.

Get marketing emails out of the junk box, better manage mailing lists and email bounces, use lead scoring to contact your hottest leads first – with one integrated, simple to use marketing solution.


Microsoft Dynamics CRM on the move, are you keeping up?

Dynamics CRM 2013 off ers simple to set up, easily managed access to all your CRM data on the road via your mobile device of choice. Discover how it could support your business operations and drive up user adoption.


Summary and Questions & Answers




Broaden your familiarity with the system and ensure you are making the most of your investment in Microsoft Dynamics CRM with the announcement of Microsoft Dynamics CRM 2015.

This is now a past event. If you are interested in Dynamics CRM, get in touch with Technology Management today, we'll be delighted to show you what you may have missed in this event.


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