Agenda

Registration, drinks and danish pastries will be served from 9:30am.

10:00am

Welcome and introduction

10:15am

What is Microsoft Dynamics CRM and why CRM matters

10:35am

Improve sales effectiveness

  • Reduce admin and spend more time selling with integrated Outlook email, activity management, visit reporting
    and document management.
  • Improve win rates with consistent lead qualification and
    a guided sales process.
  • Increase repeat revenues with more informed account management.
  • Forecast accurately with in-built pipeline reporting
    and dashboards.
  • Work seamlessly in the office or ‟on the go” via virtually any mobile device including iPhones and iPads.
  • Never miss another lead or opportunity with one single
    source of information.

11:05am

Coffee break

11:40am

Drive up marketing ROI

  • Increase lead generation through more accurate segmentation of customer and prospect data.
  • Plan, launch and track campaign results more efficiently.

11:25am

Deliver superior customer service

  • Easily create and track customer complaints, service requests and technical issues - from phone calls and emails.
  • Quickly route and escalate requests as needed.
  • Reduce service response times and improve resolution rates with a powerful knowledge base.
  • Share customer service information across the organisation for more informed and consistent levels of service.

12:00pm

Summary and close

12:15pm

Complimentary buffet lunch and learn

A complimentary finger buffet will be served for those who wish to stay and discuss their own specific requirements for Dynamics CRM.

 

Do you have questions about Microsoft Dynamics CRM?

 

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