Webinar: Using SLA’s in Microsoft Dynamics 365 Customer Service to manage your KPI targets

You always want to address issues, queries and challenges from your customers as quickly as possible (as well as managing internal tickets too, of course).

The SLA function in Microsoft Dynamics 365 Customer Service is a great way to drive KPI’s and manage the performance of your organisation on the after-sales side (as an example). But how flexible and easy are SLA’s to set up and use? Discover just that in this introductory session to get you thinking.

Sign up to this 45-minute, information session today!