Explore the key features of Dynamics 365 for Customer Service
Remain the cream of the crop, by delivering a consistent service to your customers and building a solid foundation of trust with Dynamics 365 Customer Service.
Enable your team to proactively deliver faster and reliable support to add value to every customer interaction. Leverage built-in intelligence from Dynamics 365 Customer Service can help you to deliver slicker and more proactive support?
Promote a culture of collaboration
Your customers don’t want to be told the same thing by two different members of staff. With a full history of interactions, you can avoid treading on toes.
Quickly train new staff with guided learning paths
Get your new team members up and running quickly. Guided learning paths are designed to help them deliver the excellent level of customer service you expect with every interaction.
Interact with customers through their preferred channel
Whether it’s chat, SMS, Facebook Messenger, email or phone, the preference is in your customers hands.
A centralised view to deliver personal customer service
Deliver an informed and tailored experience to your customers at each touchpoint to avoid being caught on your heels.
Intelligently route your customer cases by topic or channel
No more wild goose chases, you can automatically assign a customer query to your best-fit member of staff to deliver faster resolutions.
Lower support costs and improve customer satisfaction
Give your customers the freedom to self-serve with a choice of online portals, forums and FAQs.