01 November 2021

An introduction to Microsoft Dynamics 365 CRM and how it compares AND compliments Dynamics 365 Business Central

Dropped in Dynamics 365 CRM

Pondered by Chloe

In this new episode of Tecman Talks Dynamics, we have a slightly different discussion for you - focusing on CRM. We still discuss Microsoft Dynamics 365 Business Central, but more in comparison with Microsoft Dynamics 365 CRM and how the CRM functionality between the two systems differ. 

When listening to this 30-minute podcast, you’ll have an introduction to Microsoft Dynamics 365 CRM from our very own CRM expert, Jason Tromans – with brutally honest opinions! 

Jason gives an in-depth look at the CRM functionalities within Microsoft Dynamics 365 Business Central and compares them to the extensive areas you can utilise within Microsoft Dynamics 365 CRM. Simply put, Jason says, “Business Central gives you your transactional visibility, and CRM gives you your relationship visibility”, but what does that mean exactly? 

Find out how it helps your account managers stay on top of existing customer accounts, ensuring they’re having the right conversations with the right people at the right time.

Discover how it delivers insight into new opportunities plus the data to learn from lost ones. 

Plus, how it can help your service team stay on top of customer issues – and resolve them faster than ever before.

Nowadays, a CRM solution is not limited to one department, so it’s time to explore and build on your customer relationships across your organisation. 

Covering everything from pricing and licensing, where the Power Platform fits in now, and how to utilise it beyond just a sales tool, this episode of Tecman Talks Dynamics is the place to start for an introduction to CRM! 

Jason also lifts the lid on the special pricing for existing Dynamics 365 Business Central users, so that's definitely a reason to listen.

So, tune in to our ‘Is Microsoft Dynamics 365 CRM for me?’ podcast today.

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