Displaying items by tag: d365customerservice

We have reviewed some of the new features that you can expect to see rolled out to your Dynamics environment in April, this time we focus on Timeline Updates.

Dropped in Dynamics 365 CRM

In this blog series, we will review some of the new features that you can expect to see rolled out to your Dynamics environment in April - this time Knowledge Base Searching.

Dropped in Dynamics 365 CRM

We all know that the old email interface in the Customer Service Hub could be very clunky. Especially if you spend a lot of time replying to and sending emails. This has now been improved to make the user experience more pleasurable and efficient. 

Dropped in Dynamics 365 CRM

Your team needs to move their focus from simply working through the case load in front of them in Dynamics 365 Customer Service to creating the Knowledge Base to help create a shift in culture.

Dropped in Dynamics 365 CRM

One of the questions we get asked a lot about is whether a Knowledge Base within Dynamics 365 Customer Service would benefit an organisation, so let’s have a look at the pros and cons!

Dropped in Dynamics 365 CRM

Moving into the future of Customer Service, can you tell the difference in traditional support help desk, automated bots and live chat?

Dropped in Dynamics 365 CRM
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