Displaying items by tag: d365customerservice

Your team needs to move their focus from simply working through the case load in front of them in Dynamics 365 Customer Service to creating the Knowledge Base to help create a shift in culture.

Dropped in Dynamics 365 CRM

One of the questions we get asked a lot about is whether a Knowledge Base within Dynamics 365 Customer Service would benefit an organisation, so let’s have a look at the pros and cons!

Dropped in Dynamics 365 CRM

Moving into the future of Customer Service, can you tell the difference in traditional support help desk, automated bots and live chat?

Dropped in Dynamics 365 CRM
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