As with most releases within Dynamics, Microsoft gives us some nice shiny new features to play with, but they also take a few things away. This blog post will look at the areas of Dynamics 365 Customer Engagement that could start to be problematic if you’re using them.

Dropped in Dynamics 365 CRM

Previously, we’ve looked at an overview of this Unified interface as well as a quick run through of how the general navigation has changed. For this blog, I’m going to show you what’s changed within the form itself.

Dropped in Dynamics 365 CRM

The key reasons why Microsoft have introduced the Unified Interface to Dynamics 365 CRM; to standardise how the data is accessed and provide a more consistent and responsive approach to how things are displayed.

Dropped in Dynamics 365 CRM

The key reasons why Microsoft have introduced the Unified Interface; to standardise how the data is accessed and provide a more consistent and responsive approach to how things are displayed.

Dropped in Dynamics 365 CRM
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