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Microsoft Dynamics 365/CRM Functional Consultant

Working with SMB organisations to help them understand, design and deliver innovative sales and service excellence solutions in order to drive their business’ forwards.

Key Responsibilities

  • Building strong, long lasting relationships with customers
  • Facilitating workshops to understand customer requirements
  • Documentation of customer requirements
  • Building customer solutions within the Dynamics 365 framework
  • Delivering training workshops
  • Supporting the Sales Team in developing new Dynamics 365 sales opportunities


  • Experience either as a consultant or end user of CRM, ideally Dynamics CRM
  • Proven ability of understanding, designing, implementing and improving customer experience and/or sales processes
  • Excellent interpersonal and communication skills
  • Excellent stakeholder management skills
  • Understanding of or experience in delivering business change
  • Creative problem-solving skills
  • Project management skills
  • Strong negotiation skills
  • Strong planning and organisational skills
  • Presentation skills
  • Understanding of Microsoft Dynamics 365
  • Understanding of Microsoft technology stack including PowerApps and Flow desirable

Personal Qualities

  • Highly motivated and driven
  • Positive can-do attitude
  • Team player but with the ability to work on own initiative
  • Passionate about delivering consistently great customer service
  • Willing to travel

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