Business Central in the cloud & the insurance you need

In the latest episode of Tecman Talks Dynamics, James and Liz discuss what a cloud-managed service entails and why all businesses need one as an insurance policy for their Microsoft Dynamics 365 Business Central system. 

Picture this scenario, you log off your Business Central system at the end of the day and go home. On your return to the office in the morning, you log back on and instantly see there are major problems with the system. Overnight Microsoft have scheduled and performed an update to Business Central which has caused some of your customisations not to work anymore, completely breaking the system – resulting in you not being able to quote, take orders, dispatch items, send out invoices etc. You call your partner's Customer Service team who provides a quote for the work and then it goes into the Development queue, alongside all the other customers who have had problems during the update and other work scheduled so could take days for the fix to be completed. Absolute chaos! 

Now picture this scenario: You log off and go home as before, knowing there’s a scheduled update for your Business Central system that evening, you return to the office in the morning, log on and can carry on with your day, uninterrupted. Bliss! 

The difference in these scenarios is that in the second scenario, the customer has signed up for a Cloud Managed Service from their Dynamics 365 partner. The service means the partner does all the hard work for you pre and post-update. For example, Tecman starts planning for updates well ahead of the new release so we can factor all the changes being made to the standard functionality from the pre-notification of the new version that partners get. We test the update in the testing Sandbox and work with the customer to push the new version out ASAP. All this and even more for a low monthly payment. 

Without a managed service you have to navigate the update yourselves, take a chance on your system breaking and causing a potentially business-stopping problem. 

Discover more about this vital insurance policy in the latest episode – tune in today!