Dynamics 365 Business Central Support: Step-By-Step Process of Switching
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Fed up with slow response times, system downtime or a lack of industry expertise? Then it sounds like it’s time to move your Microsoft Dynamics 365 Business Central support to Tecman, where proactive service, specialist knowledge and long-term partnership are part and parcel of what we do.
Your Business Central support transfer journey: what to expect
Ever wondered what it takes to transfer your Dynamics 365 Business Central support? We’ve broken it down into seven simple steps to help you understand what’s involved…
Initial checks
You’ve been in touch to let us know you’re interested in switching your support.
Once we hear from you, we’ll organise some initial checks to make sure Tecman is the best fit for you. You’ll receive a questionnaire so we can understand your business and what you’re looking to get from this partnership.
Introductory call
So, Tecman can meet all your support needs? Then it’s full steam ahead!
You’ll be invited to an introductory call with a member of our customer delivery team. Together, we’ll take time to explore your systems, modules and team structure in detail. Armed with this information, we’ll go away and create a bespoke agenda for your upcoming discovery sessions.
Discovery sessions
The discovery phase is made up of several interactive workshop sessions, each involving different user groups. This discovery helps us make sure we understand your systems, processes and pain points from everybody’s point of view.
Discovery sessions are flexible, so they can easily be organised around existing commitments in your diary.
All the information we gather from the sessions will be pulled into a comprehensive discovery document. This will become our ultimate guide for your Business Central support transfer.
Recommendations
Taking everything we’ve learnt in discovery, we’ll make recommendations to ensure your switch-over goes as smoothly as possible when the time comes.
If there are any critical issues that need to be addressed before you officially join Tecman as a support customer, these may be drawn up into a commercial agreement so they can be fixed before your contract begins.
Any smaller concerns or opportunities will form part of your ongoing support and optimisation plan once your support contract is active.
System health check
As we're writing up our recommendations, our team will also be reviewing your system’s code and customisations, and assessing what we call your ‘Cloud Control readiness’. This essentially means checking that your system is ready to be onboarded to Tecman’s managed services.
(Microsoft updates have been known to be incompatible with custom code, so this is particularly important, as we want to make sure we avoid any future headaches!)
Onboarding
Once the pre-support activities are complete and we’re confident your system is stable, it’s go time! We’ll officially transfer you to our cloud control service. Our team will securely manage any updates, storage, sandboxing and app deployments from this point on.
We’ll also transfer your Microsoft licenses from your current partner to us. This allows us to manage your system and any future renewals on your behalf.
Don’t forget to keep an eye out for your welcome pack and information on how you can access our customer support portal, MyTecman.
Meet your customer engagement manager
You’re now a Tecman support customer, and this is the start of an important partnership. We’ll introduce you to your customer engagement manager (CEM) who is there to manage long-term support activities and make sure you’re taken good care of.
You’re free to contact your CEM directly as and when needed, but any unexpected issues with your system should be flagged via MyTecman (or by giving us a call, if needed) so we can work on a fix in line with the timelines given in your agreed SLA.
Dynamics 365 Business Central support: why choose Tecman?
We’re one of the most recognised names in the Business Central space – and our knowledge and experience make us a much-respected Microsoft Dynamics 365 partner for manufacturers and distributors.
Transferring your support to Tecman is a quick and painless process. It takes an average of six weeks from start to finish, but timelines do vary for each customer, depending on the complexity of the switch-over.
While the process of switching your support to Tecman is a speedy one, we prioritise delivering long-term benefit and forming a partnership built to last.
We pride ourselves on being proactive. Our cloud control team monitors updates and flags concerns before they impact your business. We also offer tons of resources, from the knowledge base on our customer portal to free training and events, blogs, videos and more to get the very most out of your investment.
For reliable support from UK-based Business Central experts who understand your business inside out, place your trust in Tecman.