Analytics (Cookies) policy

Protecting your privacy is of the utmost importance to our business. This page details our commitment to you about the use of cookies and how/why we use them to monitor the performance of this website. If you wish to view our privacy policy click here.

About cookies

HTTP Cookies are information packets sent by web servers to web browsers and stored by the web browsers.

The information is then sent back to our server every time your internet browser requests a page from our server. This enables a web server to identify and uniquely track individual web browsers.

There are two primary types of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. Depending on your computer settings, session cookies can persist, should your browser be prevented from removing the session cookie. Features requiring you to log in to our website will necessitate that you have a persistent cookie should you opt for the website to remember you.

Cookies on our website

We use cookies this website for purposes not limited to:

• Store your viewing preferences; and,
• To create a unique and temporary session reference which is necessary to identify page requests and to determine what to serve with the correct settings for your access level

Tracking cookies

We also make use of cookies to track website usage and visitor information.

We use third-party applications to monitor various aspects of our website usage and the visitors alike, including, but not limited to;

• Google Analytics by Google Inc

  Google Analytics to analyse the use of this website by our visitors. Google Analytics generates analytical information about the use of our website, utilising cookies. The information collected relating to this website is used to provide us with detailed reports for the use of this website. Google will store and use this information on its servers securely. Google's privacy policy is freely available at google.com/policies/privacy.

• Lead Generation by Communigator

  Used to identify and qualify visitors to our website(s) based on their IP address(es). Cookies are used to monitor visitor behaviour and user movement around the website(s) operated by us. Cookies that may be able to identify you as an individual and your activities (page visits) on our website(s) may be used when you click on a link from some of our email campaigns. To better understand the use of these cookies by Communigator, you can view their privacy policy is freely available at communigator.co.uk/privacy-policy.

• Lead Forensics by Lead Forensics

  Lead Forensics is software that reveals the identity of website traffic and turns them into actionable leads within a business to business environment. You can view Lead Forensics' privacy policy at leadforensics.com/privacy-policy/.

• Live Chat by LiveChat Inc

  LiveChat by LiveChat Inc uses the help of cookies to track visitors with their movements around the website(s) operated by us, along with details regarding location, chat histories and the details provided on the initiation of any chat to the agents. You can view LiveChat Inc's privacy policy at livechatinc.com/privacy-policy/.

• Hotjar by Hotjar Limited
  

  We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

  You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Refusing cookies

Most popular browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.

In Mozilla Firefox, you can adjust your cookies settings by clicking "Tools", "Options" and "Privacy".

Blocking cookies will have a negative impact upon the usability of some websites.

Get in touch

If there are any questions regarding this policy, you may contact us using the information below.

• St Mark's Church
  St Mark's Road
  Chapel Ash
  Wolverhampton
  West Midlands WV3 0QH
  United Kingdom
  
  Tel: 01902 578 300

Alternatively, contact us using any of the details listed in our contact us page.