Mon - Fri 8am - 6pm
Reading time: 1 - 2 minutes
In the latest episode of Tecman Talks Dynamics James and Liz discuss the dreaded multi-company! Previously this would have struck fear into partners (and users) when implementing Microsoft Dynamics 365 Business Central but in the new modern SaaS world, it’s a breeze.
Reading time: 2 - 4 minutes
As a Microsoft Dynamics 365 Power Platform consultant I have lost count of the different Microsoft Dynamics 365 CRM solutions Tecman have delivered where there has been a question over using the Microsoft Outlook app to not only ‘track’ emails from a staff member’s mailbox but also the ability to do this from a shared mailbox. Examples of this might be @Sales/@Customerservice/@service/@info...the list is endless.
It’s not uncommon for businesses to use shared mailboxes to pick up and process leads and queries between the team. It works (to an extent) and everyone can see (within reason) what needs dealing with next.
So naturally when a Dynamics 365 CRM solution is due to be implemented in the business, it makes sense to track the ‘required emails’ from the shared mailbox into Dynamics 365 CRM, creating leads, cases, accounts, contacts or just associating the email with an existing record.
You may have searched the internet for solutions, but nothing has really jumped out?
Well, like most, I also searched for an answer and came across this…
https://learn.microsoft.com/en-us/dynamics365/outlook-app/enable-delegate-access
a Microsoft article, which left me a little unsure of what was actually being explained.
Reading time: 2 - 4 minutes
When we build a new Microsoft Dynamics 365 CRM solution, customers coming from an environment that has used lots of email communication can quite rightly become nervous when it comes to removing the requirement for that method of communication. However, there is no need to be worried as, going forward, everything will be stored and managed within Dynamics 365 CRM.
Reading time: 1 - 2 minutes
In the latest episode of Tecman Talks Dynamics, James and Liz discuss what a cloud managed service entails and why all businesses need one as an insurance policy for their Microsoft Dynamics 365 Business Central system.
Reading time: 3 - 5 minutes
On Tuesday 3rd October we held our very first Girls in Tech Career Discovery Day, inviting girls from local secondary schools to come and see what working in tech is all about. 29 year 9 girls from Wolverhampton Grammar School and Smestow Academy joined us for a fun-filled day exploring some of the different career options when it comes to tech – and how they aren’t all about coding!
Reading time: 2 - 3 minutes
Our training team have been super busy recently – writing blogs on new exciting functionality, understanding the latest upcoming wave 2 release of Microsoft Dynamics 365 Business Central, creating video content and putting together a whole new training course for VAT reporting!
Reading time: 2 - 3 minutes
Microsoft Dynamics 365 Marketing has changed its name to Microsoft Dynamics 365 Customer Insights – Journeys. Whilst not the snappiest of titles, it is bringing some interesting changes to the functionality and direction of the product itself.