So, we are now well and truly in 2020! More than likely you have started going back to your normal day to day but, hold on a sec, you are already feeling like you are being tied down when trying to get reports and analytics? I’m guessing this is resonating with a few of you there.

Manufacturers and distributors need to be capable of processing online orders and EDI messages to maintain their preferred supplier status. Otherwise, you’re at risk of not being the go-to trend during the next season.

Your team needs to move their focus from simply working through the case load in front of them in Dynamics 365 Customer Service to creating the Knowledge Base to help create a shift in culture.

Are you looking for a CRM solution in 2020? Sales Professional fundamentally allows a sales and customer service operative to manage accounts and revenue opportunities in a central place.

Making Tax Digital for VAT (MTDfV) came in to effect last year, but carried an exception for the first year only, to allow the use of copy and paste, or other manual entry of data. See how we can offer you assistance with an 'export routine'.

One of the questions we get asked a lot about is whether a Knowledge Base within Dynamics 365 Customer Service would benefit an organisation, so let’s have a look at the pros and cons!

As a Building Materials business you have one main goal, to sell your products profitably. Now you couldn’t sell your products unless you have developed a base of loyal customers, as well as, a brand, USP, or identity as an organisation.

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