In this mini blog (part 2 of our series on Sales Order Agents), we delve into how these AI agents help you and your team work more efficiently. Sales Order Agents are just one of the many examples of exciting functionality that Microsoft Copilot is bringing to Dynamics 365 Business Central, helping businesses boost productivity by taking care of the key aspects of the sales order process. Let's explore how they allow your team to focus on what they do best! 

Microsoft have announced upcoming changes to their pricing for Microsoft Power BI Pro and Premium Per User (PPU) licences from 1st April 2025. This is the first pricing update since Power BI was launched almost a decade ago. 

Tecman joined over 3,000 Microsoft partners earlier this month at Directions EMEA 2024. Held in Vienna, this huge 3-day event gives us the opportunity to engage with ISV partners and learn about all things Dynamics 365 Business Central and what Microsoft have planned for the coming year.

If you use Microsoft Dynamics 365 CRM, it’s pretty much impossible to avoid views. They give us our helicopter view of the data in our tables as well as being the most common way that we access our records. The columns at the top of our views had a bit of a revamp a few years ago and we’ve got used to the little set of options that this introduced. It seems that more changes are rolling out. Looking round various systems, we’re starting to get some more options. 

If you use the Customer Services element of Dynamics 365 CRM, the main table you’ll probably be interacting with will be Cases. This is where you log and keep track of your, well, Cases – you could refer to them as tickets, incidents or issues but they’re the same type of data and will probably be stored in the Cases table.
If you’re using a custom table in CRM or even another system for this type of data, it might be an idea to look at Dynamics 365 Customer Services so that you can get all the benefits of this ever-improving piece of functionality.

Cast your mind back to the hype around AI when it first emerged and the excitement around its capabilities. When we look at the significant impact that Microsoft Copilot is having on business processes, it’s safe to say that we weren’t wrong to be excited! But what’s still yet to come for AI capability in Dynamics 365 Business Central and what will the impact be on small to medium size businesses in particular?