With Dynamics 365 Marketing, you will be able to uncover the insights related to the Email that you have sent out. You’ll be able to see the Unique Opens, Clicks, Click through-rate, Open-rate and so much more.

It’s July, and in the world of Dynamics 365, this means the release of the Wave 2 Roadmap and hours of people like me consuming updated features and scheduling diary dates for early release previews so we can try out the new cool features before letting them loose on our customers.

What are you trying to achieve with your marketing efforts? Are you just trying to hit 50 attendees to satisfy a KPI? Or, are you trying to attract a targeted audience with a vested interest in your product?

In recent months we’ve learnt that Microsoft had decided to make several changes that would impact your CRM solution, so let's review them. 

 

We have reviewed some of the new features that you can expect to see rolled out to your Dynamics environment in April, this time we focus on Timeline Updates.

In this blog series, we will review some of the new features that you can expect to see rolled out to your Dynamics environment in April - this time Knowledge Base Searching.

We all know that the old email interface in the Customer Service Hub could be very clunky. Especially if you spend a lot of time replying to and sending emails. This has now been improved to make the user experience more pleasurable and efficient. 

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