What are you trying to achieve with your marketing efforts? Are you just trying to hit 50 attendees to satisfy a KPI? Or, are you trying to attract a targeted audience with a vested interest in your product?

In recent months we’ve learnt that Microsoft had decided to make several changes that would impact your CRM solution, so let's review them. 


We have reviewed some of the new features that you can expect to see rolled out to your Dynamics environment in April, this time we focus on Timeline Updates.

In this blog series, we will review some of the new features that you can expect to see rolled out to your Dynamics environment in April - this time Knowledge Base Searching.

We all know that the old email interface in the Customer Service Hub could be very clunky. Especially if you spend a lot of time replying to and sending emails. This has now been improved to make the user experience more pleasurable and efficient. 

In all the years I’ve worked with CRM, outside of a new major release, I’ve never seen so many changes to the product in such a short amount of time.

Your team needs to move their focus from simply working through the case load in front of them in Dynamics 365 Customer Service to creating the Knowledge Base to help create a shift in culture.

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