DON'T MISS OUR NEXT IN-PERSON EVENT

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with Microsoft Dynamics 365 CRM

for Manufacturing & Distribution

Wednesday 9th July | 09:30am - 1:30pm | at Technology Management

Register
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Transform your customer experiences and supercharge your sales and account management engagements with Microsoft Dynamics 365 CRM & Power Platform!

In today's fiercely competitive manufacturing and distribution industries, your CRM tool is the key to strong customer relationships and staying ahead. If your CRM system is outdated or inflexible, you might be missing out on growth opportunities and potential market gaps that you weren't aware of. This could result in lost revenue due to inefficient processes and not maximising customer relationships and sales leads. How effective is your quote follow-up process? Are you engaging with the right clients at the right frequency to maintain their trust?

In this AI era, CRM systems are more powerful than ever. The best CRM platforms are connected and intelligent, allowing you to make decisions that strengthen customer relationships and grow your business faster and with more precision.

Agenda

Microsoft Dynamics 365 CRM is the answer! Automate your processes, boost your efficiency, and maximise your data to elevate customer experiences and build long-term loyalty.
Real profitability comes from long term relationships.

Whether your sales process includes manging samples, product demonstrations, contract creation, contract renewals, understanding buying cycle knowledge, pricing agreements (including renewals) – there's a tool fit your process.

Not forgetting aftersales processes too! There’s warranty management, the dreaded complaint management (we all get them!), service call outs, product returns, non-conformances, invoice issues and more. By having tailored processes, with in-built approvals you can ensure your responding within the agreed timescales, and keeping your customers satisfied by resolving issues quickly.

Microsoft Dynamics 365 CRM allows you to Connect, Convert, Service and Support your customers and prospects. Win more opportunities, nurture and retain your customers and achieve relationships with longevity.

The Dynamics 365 CRM platform from Microsoft doesn’t stop there. Additionally you can unlock more features using the Power Platform! Create dynamic self-service portals with Power Pages, build mobile apps for seamless form filling and remote access with Power Apps, and automate tasks, such as email confirmations, approvals and user notifications with Power Automate.

Make CRM the heart of your business.

CONNECT

Launch multichannel marketing campaigns, nurture sales-ready leads with targeted buyer experiences and collaborate with planing and real-time tracking tools.

Create curated marketing strategies that elevate your customers' journey.

CONVERT

Truly understand customers' needs and close more deals with targeted strategies, forge strong customer relationships to boost productivity and accelerated performance.

Use AI to track relationships from start to finish and automate sales execution.

SERVICE

Resolve issues instantly with chat bots and Copilot by diagnosing, troubleshooting, and drafting customer responses in real-time.

Get all your insights and analytics in one place with easy-to-read dashboards for quick decision making.

SUPPORT

Detect problems faster and automate work orders,m schedules and dispatch technicians with just a few clicks.

Offer real-time location tracking, appointment reminders, quotes, contracts, and much more.

In our latest in-person event Connect, Convert, Service & Support you will explore the benefits of Microsoft Dynamics 365 CRM with our product experts.

Experience seamless automation, real-time insights, streamlined sales and account management, and unmatched support and service.

If you lead a business, a marketing team, sales team or service team join us to learn how to unleash the full potential of your sales, customer service, marketing, and field service teams using Microsoft Dynamics 365 CRM.

Also, discover how you can do more with less - explore how CRM AI Agents can help us humans be more productive in our sales and service processes.

 

Don’t miss out, secure your place today!

Register

The plan of action

9:30AM - 10:00am

Registration

10:00am


Connect
Learn how to use Microsoft Dynamics 365 Customer Insights - Journeys:

  • To drive communication to customers and prospects

  • To direct incoming enquiries into a central location

  • To create personalised messaging to increase engagement

Convert
Learn how to use Microsoft Dynamics 365 Sales:

  • To take a sales enquiry on the journey to completion, including managing samples and price agreements

  • To drive a sales persons day and give sales managers all the information they need centrally to drive the pipeline

  • To see what you are good at, and which competitors are the real thorn in your side

11:00am

Coffee Break

11:30am

Service
Learn how to use Microsoft Dynamics 365 Field Service:

  • To manage your engineers, scheduling their workload efficiently, based on capacity, skill set etc.

  • To manage the outcome of works orders and tasks complete, as well as parts consumed and ultimately invoices raised

  • To operate even with low signal when out on the road

 

Support
Learn how to use Microsoft Dynamics 365 Customer Service:

  • To create a central workspace for all enquiries and issues, including non-conformances

  • To create cases or tickets from many channels, including email, web, chat, phone and much more

  • To manage service level agreements, customer service KPIs and spot trends in your aftersales activitiesde

12:30am

Lunch

1:30PM

Finish 

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Interested in Dynamics 365 and don't want to wait?

If you want to learn more about Microsoft Dynamics 365 Business Central right now, get in touch with us and learn more about a business system that shows you real-time data you can finally trust.
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