Then look no further...
When it comes to Business Central support, we've seen – and fixed – it all!
That’s why we’re support partner of choice for hundreds of loyal customers who appreciate our knowledge of the manufacturing and distribution industries, expertly trained listening ears and speedy response times.
If your ERP system goes down, we all know how hard it can be to keep your business up, running and delivering the level of service your customers deserve. That’s why we work with manufacturers and distributors to make sure their Business Central systems keep ticking along nicely to help them deliver on time and in full – and jump into action at those unfortunate moments when they don’t.
Whether you’re new to Dynamics 365 and looking for Business Central implementation and support as a complete package or considering switching support partners for an existing system, the Tecman team are here to help.
Relying on Microsoft for your CRM, as well as your ERP? Don’t worry! We can offer dedicated support for Microsoft’s CRM business apps, as well as Power Platform, too.
We know that choosing an ERP partner can feel like a step into the unknown, but trusting in Tecman will give you smooth running service and a chance to get the most out of your Business Central system. Here are a few reasons why our customers love us:
Our UK-based helpdesk team are 100% focused on support, working to resolve any issues you might face quickly and efficiently.
We have a team solely focused on supporting our existing customers, so you’ll never have to wait for us to fit you around lengthy, new implementation projects. The result? A much quicker turnaround on those time-sensitive change requests and small-scale projects.
Sometimes, there’s not enough time in the day to pick up the phone. Our customer support portal gives you secure access to self-serve, uploading details of your request or concern for our team to pick up instantly and action as soon as they can.
Team Tecman aren’t just Dynamics 365 experts – we have people with deep knowledge of and hands-on experience in the world of manufacturing and distribution. When you raise a ticket, you’ll be matched with a suitable team member, so they’ll be familiar with your systems and any industry-specific language you might use, too.
Under our sister brand, Clever Dynamics, our team work hard to develop apps that make a big difference to manufacturers and distributors. From validation and invoicing to labelling and landed costs, we know how to make Business Central even more efficient for your business.
When you invest in Microsoft Dynamics 365, we want to make sure you squeeze every last bit of value from that investment. That’s why we offer a mountain of free education, including Dynamics 365 Business Central training, workshops, Tecman Talks Dynamics podcasts, Microsoft AI productivity tips and other YouTube videos and a whole lot more.
You’ll be invited to our biannual ‘Connect Days’ – one for Business Central users every autumn and one for CRM and Power Platform users every spring. Join us and you’ll get to explore the newest features, pick up handy hints and tips, and get a chance to network with other members of the Dynamics 365 community.
Information security at Tecman isn’t just a tick-box activity to keep us compliant for compliance’s sake. We’re ISO 27001:2022 certified and take every possible precaution to protect ours and our customers’ data. We believe transparency is key, so you can find out exactly how we do that on the Tecman Commitment to Information Security Hub.
We might be proud of the support we offer, but who better to hear about it from than the customers themselves? Watch this short video to find out what they have to say about partnering with Tecman…
Our Business Central helpdesk is open Monday to Friday, from 8am to 6pm.
And don’t forget, our customer support portal gives you 24/7 access to a bank of information to answer your question or help you troubleshoot your problem outside of our regular helpdesk hours.
You can also log support tickets on the portal day or night for the team to pick up and review as soon as our helpdesk reopens.
Interested in taking us on as your support partner? Then we’d love to hear from you.
If you let us know you’re looking to swap Dynamics 365 support partners, we’ll complete an initial assessment to understand your expectations and how our partnership will work in the long term.
New to the world of Business Central? Then you’re probably looking for a full implementation before transitioning to our support services. We'd start things off with conversations to help us understand your business and a personalised demo, tailored to your specific requirements.
