SCRAPBOOK
CRM
FOR ALL THINGS DYNAMICS 365 CRM & POWER PLATFORM
Ready to join us for CRM Connect 2027?
SAVE THE DATE!
THURSDAY 20th MAY 2027
Edgbaston Park Hotel and Conference Centre
From an insightful keynote to eleven engaging breakout sessions, this year’s event put AI, Copilot and agents at the centre of the conversation across Microsoft Dynamics 365 CRM and Power Platform, making it a day to remember.
Explore this scrapbook page to revisit the event highlights and access slides from any breakout sessions you missed.
To request access to the full keynote and wrap-up videos, please contact your Customer Engagement Manager.
You can also complete the form below to request more information about anything you saw at the event.
Don’t forget our next big customer event BC Connect is on 10th and 11th November. Save the date today!
Download the breakout PowerPoint decks below
5 Sales Features and 4 AI Agents that your team can’t afford to ignore
Transforming Customer Self Service with an AI‑Embedded Portal
Is Microsoft 365 Copilot Really Worth the Hype?
Customer Spotlight: Real Results with Customer Insights – Journeys
5 Customer Service Features and 4 AI Agents That Transform Your Aftersales
Less Admin, Better Service using Field Service, Business Central & Your AI Scheduling Agent
Power Apps for Sales Growth and Flexibility: Give Your CRM a Helping Hand
AI in the Real World: Live Q&A with the Experts
From Power BI to Fabric: What You Need for Better Data Decisions
How Fast Can We Build an Agent? The 45‑Minute Challenge
Did you want to follow up with us about something you learnt on the day?
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