We all know that the old email interface in the Customer Service Hub could be very clunky. Especially if you spend a lot of time replying to and sending emails. This has now been improved to make the user experience more pleasurable and efficient. 

In all the years I’ve worked with CRM, outside of a new major release, I’ve never seen so many changes to the product in such a short amount of time.

Your team needs to move their focus from simply working through the case load in front of them in Dynamics 365 Customer Service to creating the Knowledge Base to help create a shift in culture.

Are you looking for a CRM solution in 2020? Sales Professional fundamentally allows a sales and customer service operative to manage accounts and revenue opportunities in a central place.

One of the questions we get asked a lot about is whether a Knowledge Base within Dynamics 365 Customer Service would benefit an organisation, so let’s have a look at the pros and cons!

Moving into the future of Customer Service, can you tell the difference in traditional support help desk, automated bots and live chat?

We recently had a request from a client to modify their business process flow and it seemed worthwhile to share our experience and the lessons learned in this scenario.

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