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With the advent of Power Automate (Formerly Microsoft Flow), the way we as Dynamics 365 Consultants think about and handle automated task within CRM has changed significantly.

One of the more common automations that people set up and then just forget about are Automatic Record Creation rules and Service Level Agreements.

Your customers are the lifeblood of your business, so it’s essential that your customer service team are seen to be proactive and responsive in navigating them through the support life cycle.

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