One of the questions we get asked a lot about is whether a Knowledge Base within Dynamics 365 Customer Service would benefit an organisation, so let’s have a look at the pros and cons!

Moving into the future of Customer Service, can you tell the difference in traditional support help desk, automated bots and live chat?

We recently had a request from a client to modify their business process flow and it seemed worthwhile to share our experience and the lessons learned in this scenario.

A brand-new function called Business Card Scanner is now available to everybody via the mobile app, following the roll-out of Microsoft Dynamics 365 October Wave 2.

When you’re editing security roles, you’re often presented with Append and Append To and, even after working in this industry for many years, I still have to think about which one I should use when setting up a relationship.

I’ve previously written blog posts about some standard functions that aren’t in Dynamics 365, which could be of use to Manufacturing & Distribution markets, such as non-conformance. Samples is another topic of discussion I think you’ll like…