The future of Customer Service with Bots and Live Chat

Moving into the future of Customer Service, can you tell the difference in traditional support help desk, automated bots and live chat?

Hiding multiple fields with JavaScript in business process flows

We recently had a request from a client to modify their business process flow and it seemed worthwhile to share our experience and the lessons learned in this scenario.

The new Business Card Scanner in Dynamics 365 CRM

A brand-new function called Business Card Scanner is now available to everybody via the mobile app, following the roll-out of Microsoft Dynamics 365 October Wave 2.

Managing permissions in Dynamics 365 CRM through ‘Append and Append To’

When you’re editing security roles, you’re often presented with Append and Append To and, even after working in this industry for many years, I still have to think about which one I should use when setting up a relationship.

Samples in Dynamics 365 CRM

Samples in Dynamics 365 CRM

Dropped in Dynamics 365 CRM by Jon on 12 Nov 2019

I’ve previously written blog posts about some standard functions that aren’t in Dynamics 365, which could be of use to Manufacturing & Distribution markets, such as non-conformance. Samples is another topic of discussion I think you’ll like… 

Non-Conformance in Dynamics 365 CRM - Thinking outside the box

 So what processes are cross-industry compatible that aren’t already included in Dynamics 365? The first one that immediately springs to mind is product non-conformance.

Deprecations with Dynamics 365 Customer Engagement

As with most releases within Dynamics, Microsoft gives us some nice shiny new features to play with, but they also take a few things away. This blog post will look at the areas of Dynamics 365 Customer Engagement that could start to be problematic if you’re using them.

Get in touch with one of the UK's best Microsoft Dynamics partner

Start your journey towards excellence with Microsoft Dynamics 365

Let us know your details and we'll get in touch with you to learn how we can transform your business processes and operations with Microsoft Dynamics 365 Business Central & Dynamics 365 Customer Engagement:







Protected by GDPR. We'll never share your personal data.

Years established
Happy customers
People supported
Pipers Crisps Co
Aden + Anais
Costa Coffee
Charlton & Jenrick
World Animal Protection

Get in touch


St Mark's Church
St Mark's Road
Wolverhampton WV3 0QH


19 Kingsway House
Team Valley
Gateshead NE11 0HW

Call: 01902 578 300
Skype: Call now

Co. Reg. 03100541
VAT No. GB559725692

Follow us

If you want even more, you can stalk us on any of our social media platforms: