Looking for a CRM solution in 2020? Microsoft have put a CRM deal on the table (until June)

Are you looking for a CRM solution in 2020? Sales Professional fundamentally allows a sales and customer service operative to manage accounts and revenue opportunities in a central place.

Important change to Making Tax Digital for VAT on 1st April 2020

Making Tax Digital for VAT (MTDfV) came in to effect last year, but carried an exception for the first year only, to allow the use of copy and paste, or other manual entry of data. See how we can offer you assistance with an 'export routine'.

Do you need a Knowledge Base within Dynamics 365 Customer Service?

One of the questions we get asked a lot about is whether a Knowledge Base within Dynamics 365 Customer Service would benefit an organisation, so let’s have a look at the pros and cons!

Building strong relationships and having good customer service  with your specifiers, influencers & Customers is key!

As a Building Materials business you have one main goal, to sell your products profitably. Now you couldn’t sell your products unless you have developed a base of loyal customers, as well as, a brand, USP, or identity as an organisation.

The future of Customer Service with Bots and Live Chat

Moving into the future of Customer Service, can you tell the difference in traditional support help desk, automated bots and live chat?

Is your current platform ready to deploy Dynamics 365 Business Central?

We’ve all heard the argument over On-Premises vs Cloud and the pros and cons of both. Instead, we’re going to answer: Why is Microsoft Azure the right fit for any organisation running Dynamics 365 Business Central?

Transitioning to Teams to unlock new communications potential

If you use Skype for Business, Microsoft have confirmed that July 31st, 2021 will mark the end of an era and the platform we once loved will be permanently replaced by Microsoft Teams.

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