Reading time: 4 - 8 minutes
If you use the Customer Services element of Dynamics 365 CRM, the main table you’ll probably be interacting with will be Cases. This is where you log and keep track of your, well, Cases – you could refer to them as tickets, incidents or issues but they’re the same type of data and will probably be stored in the Cases table.
If you’re using a custom table in CRM or even another system for this type of data, it might be an idea to look at Dynamics 365 Customer Services so that you can get all the benefits of this ever-improving piece of functionality.
Reading time: 3 - 5 minutes
Earlier this year, Microsoft announced an update to commercial pricing on specific Dynamics 365 Apps which will kick in from 1st October 2024. Get up to speed with this increase and find out what's next.
Reading time: 2 - 4 minutes
Working in an ever-evolving industry means staying up to date with the latest product updates. It’s something that’s incredibly important when it comes to supporting our customers too which is why we sent several members of our CRM & Power Platform team to the European Power Platform Conference in Brussels. They got to hear from leading experts in the field and bring back even more knowledge and information, ready to further support our customers.
Reading time: 2 - 3 minutes
When it comes to quoting, both Microsoft Dynamics 365 Business Central and Dynamics 365 CRM offer great capabilities – but which one should you use? Should you use both? How should it all be integrated? And what are the pros, cons and best practices to be taken into consideration?
Reading time: 4 - 8 minutes
Are you working in the Building Materials industry but feel that your current Customer Relationship Management (CRM) system is stopping your business from growing?
Are you struggling to locate customer data and keep track of interactions?
Does your sales team waste time on procedures that could be streamlined? Do you find yourself duplicating opportunities for the same project?
Are you aware of the impact that samples can have on your sales opportunities?
Reading time: 2 - 4 minutes
As a Microsoft Dynamics 365 Power Platform consultant I have lost count of the different Microsoft Dynamics 365 CRM solutions Tecman have delivered where there has been a question over using the Microsoft Outlook app to not only ‘track’ emails from a staff member’s mailbox but also the ability to do this from a shared mailbox. Examples of this might be @Sales/@Customerservice/@service/@info...the list is endless.
Reading time: 2 - 4 minutes
When we build a new Microsoft Dynamics 365 CRM solution, customers coming from an environment that has used lots of email communication can quite rightly become nervous when it comes to removing the requirement for that method of communication. However, there is no need to be worried as, going forward, everything will be stored and managed within Dynamics 365 CRM.