Customer Workshops
Our monthly complimentary workshops help existing customers make the most of the solutions they already use. A great way to explore often underused existing functionality, plus all the new features too!
Transforming Customer Self Service with an AI‑Embedded Portal
10 September 2026 10:00 - 11:00
Reading time: 1 - 2 minutes
Whether you need to check invoice history, access important documents or log a support issue, Power Pages makes this simple.
In this session, we take a practical, step-by-step approach to building customer self-service portals using Power Pages. We’ll show you how you can create a simple, secure portal and how it can grow into a more advanced, AI-enabled experience.
We’ll show you how to:
• Gain 24/7 access to the information and services you rely on
• Reduce pressure on internal teams by shifting common queries to self-service
• Connect with Dynamics 365 to surface real-time data, from invoices to case updates
• Improve the experience with AI-driven features, including intelligent search, guided interactions and automated responses
You’ll also learn how to scale your portal as your needs evolve – adding new functionality, users and touchpoints without adding unnecessary complexity.
By the end of the session, you’ll have a clear understanding of how to start small, deliver quick wins and build towards a connected, future-ready self-service experience that improves efficiency and supports better customer outcomes.
Event information
- Event Location:
- Online
- Category:
- Dynamics 365 CRM
78
days
11
hours
45
minutes
Register for this event