Note:  All courses will have a limit of four attendees to allow for social distancing.

Microsoft Dynamics 365/CRM training course:

Overview & Keyskills

- for Microsoft Dynamics 365 / CRM

This course is aimed at helping new and existing users get to grips with the fundamental features of Dynamics 365/CRM.


We will start off by giving users an overview of what a Customer Relationship Management solution is designed to do before taking you on a tour of the user interface and the various ways to navigate around the system. We’ll then delve into how to create and work with the different records and activities as well as showing users how they can access and work with Dynamics 365/CRM directly within Outlook.

We’ll also cover topics like how you can build your own personal views so users can access the data they need quickly and efficiently.

When you join us for this course you’ll also receive:

  • 100+ page course booklet with detailed images and clear examples to support you after the course has finished
  • Access to (unlisted) YouTube playlists with over 50 high quality videos that support the course content;

The course is not job role specific, it will suit any Dynamics 365/CRM or Dynamics CRM 2016 user and is designed to help you build up knowledge and confidence to get the most out the application.

Please note users attending this course will be trained in a Dynamics 365/CRM environment, but the skills gained will also be applicable to Dynamics CRM 2016.



Who’s it for?

General Microsoft Dynamics 365/CRM users or Dynamics CRM 2016.


This course runs from 9.30am - 4.30pm. We will announce new dates soon - but in the meantime, please suggest a date and we'll try our best to accommodate. Register now:


"George was excellent in his presentation, patience and flexibility of the content delivered"

Carol, Wyevale Nurseries



1 day

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