Live customer support

Are you already on the phone with a support consultant?

You should have already called our support helpline on 01902 578300 or emailed:

• Dynamics NAV: navhelpdesk@tecman.co.uk
• Dynamics 365/CRM: crmhelpdesk@tecman.co.uk
• IT/Technical: techelpdesk@tecman.co.uk

Download our helpdesk software

• When instructed by our support consultant, download the remote support software
• When prompted select ‘Run’ on both dialogue boxes
• Advise your support consultant of the ID and password you're automatically assigned by the remote support software

Our support team are available for taking calls Monday to Friday from 8am - 6pm. To raise a support case outside of these hours, please use our helpdesk portal.

Customer Help Desk

Alleviate unnecessary waiting on the line to be answered.

Log a support case 24/7 through our online help desk and keep your position in the support queue.

Our help desk works in a queuing system and requests are allocated a position regardless of how they may be initiated.

You can use our help desk to log your support query - try to use as much detail as possible and one of our support consultants will contact you as soon possible. You'll need an account to do this - if you don't have an account, let us know and we'll create one for you.