Discover Microsoft Dynamics 365 Customer Engagement

Deliver exceptional customer service for improved loyalty and increased revenues with Dynamics 365 Customer Engagement

Interested in Microsoft Dynamics 365? Join us on 27th February '19 for a live demonstration!

Your customers know more than ever before - making buying decisions before you can even engage

Microsoft Dynamics 365 Customer Engagement (formerly Microsoft Dynamics CRM) is the ideal solution for personalising every interaction taken during the customer journey to ensure you earn a customer for life.

With Dynamics 365 Customer Engagement, you can drive up customer loyalty by making every customer conversation more relevant and valuable. You can improve overall company efficiency with greater insight and understanding of customer demands and issues. Help increase your business revenues by zeroing in on the most important opportunities.

As a member of the Dynamics 365 family of products, Dynamics 365 Customer Engagement can also be made available as an integrated part of the Dynamics 365 Business Central solution.

With functionality to enhance your company’s sales, marketing and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics 365 Customer Engagement delivers a fast, flexible and affordable solution, helping you drive consistent and measurable improvement in everyday business processes.

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Every day we strive to be better and with Microsoft Dynamics we can perform at our best and make great things happen

— Mark Tanous, Co-founder, Bounce Foods

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Design your customer journey

Engage customers with personalised, multichannel campaigns. Create and manage customer campaigns - across email, social media, events and direct mail – as well as communications across all departments. Dynamics 365 Customer Engagement boasts the ability to track email opens and click-throughs, so you can see how your customer engages with your content.

Respond to customers anywhere, on any device

See everything you need on any device, so you can sell smarter and respond faster to customer issues while you’re on the go. Our phone and tablet apps let you update activities, contacts, cases and opportunities to gain real-time insight on the information that matters most to you.

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Proactively empower your people with the tools they need to provide a greater service

Earn customers for life by providing a relevant, personalised service - at any time and via any channel. Empower your people with everything they need at their fingertips, enabling them to resolve issues faster than ever by quickly referencing relevant articles and cases for your customers.

Build sales pipeline and drive revenue

Generate more sales-ready leads with advanced segmentation and lead scoring. Nurture leads with multi-stage, multi-wave programs, and score leads based on behaviour, segmentation and time.

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Work smarter to close more deals faster and improve first contact resolution

Use inbuilt process flows across the organisation to drive best practice, ensure consistency and maximise successful outcomes. Build watch lists and automatic alerts to keep up-to-date on news and activities that will affect your accounts.

Gain real-time insights & analytics

Gain instant visibility of your organisations’ customer interactions from wherever you are. Empower your sales and service teams with real-time reporting, flexible dashboards and data visualisation.

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Interested in Microsoft Dynamics 365? Join us on 27th February '19 for a live demonstration!

Get in touch with one of the UK's best Microsoft Dynamics partner

Start your journey towards excellence with Microsoft Dynamics 365

Let us know your details and we'll get in touch with you to learn how we can transform your business processes and operations with Microsoft Dynamics 365 Business Central & Dynamics 365 Customer Engagement:

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