Dynamics 365 Support for Manufacturers & Distributors

from the Dynamics 365 Business Central, CRM & Power Platform experts

The world of business software, like Microsoft Dynamics 365, is ever-changing. There’s always so much to get to grips with year on year.

There’s new functionality in the major releases (every 6 months) and the minor ones (every month) too. There’s new ways to integrate and extend the solution with apps, Power Platform and the rest of the Microsoft stack. Plus new ways of working in your own operations that Dynamics 365 needs to support.

That’s why we take ongoing training, education and support so seriously here at Tecman. So here’s what we’ve delivered in 2023, and will build upon in 2024!

Tecman support in 2023 by the numbers

35 hours of free Business Central, CRM & Power Platform education & training

covering new functionality (across sales, marketing, customer service, finance, manufacturing & warehousing), new apps and ways to integrated, licensing, best practices, security, reporting, development and a whole load more!

15

"monthly workshops"

(15 hours)

Our workshops are exclusively for Tecman customers, contact us to learn more

2

Annual Customer Days

(8.5 hours)

Catch up with all the breakout sessions here & here

16

Podcast Episodes

(11 hours)

Watch here or search “Tecman Talks Dynamics” in your preferred podcast player 

2

Business Central training videos

(0.5 hours)

Enjoy not just the latest updates but all 42 videos in the playlist here.

0
Business Central SaaS releases rolled out

The Tecman Cloud Control service removes the stress of scheduling, testing, amending and ultimately rolling out the 12 minor and major versions for Business Central that are released each year.

This year, our team will have updated over 70 extensions/apps that stopped working during testing, created over 400 sandboxes for testing and spent 60 hours out of hours deploying the fully tested systems to live  – all ensuring our customers’ operations weren't interrupted!

So sit back and relax whilst we take care of your SaaS-based Microsoft Dynamics 365 Business Central system

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New apps/versions to extend the benefits of Dynamics 365 in manufacturing & distribution

With Tecman’s focus on manufacturing and distribution, our series of Microsoft-approved apps extend the benefits of Business Central on the shop floor, in the warehouse, in despatch & delivery and finance. Our very own software division, Clever Dynamics, will have released a total of 111 app updates, and new apps, in 2023!

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Support calls resolved by our industry-focused support team

Our focus on manufacturing and distribution is also evident in our support team. Whilst all our team are helping manufacturers and distributors every day, our 2nd line support team is organised by business area i.e. warehousing, manufacturing & finance.

So when there’s a really tricky issues to sort, you’ll know it’s going to handled by someone who understands not just your industry but also your business processes and terminology too.

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EDI documents reliably transmitted to retain key trading relationships

If you’re a supplier to a major retailer, merchant or online trading platform, then receiving and sending EDI documents, efficiently and correctly is a must do!

By the end of 2023, our Clever EDI systems will have reliably transmitted 600,000 EDI documents for our customers to help retain their key customers.

Dynamics 365 Business Central, CRM & Power Platform support from the manufacturing & distribution experts. Always by your side for whatever 2024 & beyond brings!

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