Reading time: 2 - 3 minutes
Your customers are the lifeblood of your business, so it’s essential that your customer service team are seen to be proactive and responsive in navigating them through the support life cycle.
Reading time: 4 - 7 minutes
We now have Word templates in Dynamics 365 which are so much better than previously. In fact, you can learn how to use them in a few simple steps.
Reading time: 2 - 4 minutes
With Dynamics 365 Marketing, you will be able to uncover the insights related to the Email that you have sent out. You’ll be able to see the Unique Opens, Clicks, Click through-rate, Open-rate and so much more.
Reading time: 2 - 4 minutes
It’s July, and in the world of Dynamics 365, this means the release of the Wave 2 Roadmap and hours of people like me consuming updated features and scheduling diary dates for early release previews so we can try out the new cool features before letting them loose on our customers.
Reading time: 2 - 4 minutes
What are you trying to achieve with your marketing efforts? Are you just trying to hit 50 attendees to satisfy a KPI? Or, are you trying to attract a targeted audience with a vested interest in your product?
Reading time: 2 - 3 minutes
In recent months we’ve learnt that Microsoft had decided to make several changes that would impact your CRM solution, so let's review them.
Reading time: 1 - 2 minutes
We have reviewed some of the new features that you can expect to see rolled out to your Dynamics environment in April, this time we focus on Timeline Updates.