AI Customer Resources Hub
Welcome to your AI Customer Resources Hub! A space designed to help you make the most of Copilot with confidence. Here, you’ll find practical content, trusted recommendations and quarterly updates chosen for Tecman customers.
Our Training Team handpicks every resource to help you get started, stay up to date and build your AI skills as the technology continues to move quickly. Each quarter, our AI Briefing Sheet brings you reliable tools, including curated YouTube playlists, helpful articles and videos from Microsoft experts.
Grab a cuppa, take a look around and don’t forget to bookmark this page so you can return to these resources whenever you need them.
Background reading and upcoming events
As well as our quarterly briefing sheet, here you’ll also find a collection of additional resources and upcoming events to help you expand your AI knowledge.
Event
Thursday 19th March, 9am-10am
Microsoft Discovery Hour: Humans + Agents, The New Operating Model for Finance and Operations
Learn how to modernise processes, respond faster to change and scale with confidence with agentic workflows. See practical examples of how organisations reduce manual effort with a hybrid model of humans + AI agents.
Event
Thursday 19th March, 10am – 11am
Tecman Customer Workshop - Get the best out of Business Central Agents and Copilot
Get a fast look at how AI Agents in Business Central and Copilot cut manual work and speed up key processes. See Sales and Payable Agents in action, explore practical Copilot tips, try integrated chat and discover new features in one high‑impact session you will not want to miss.
Event
Thursday 23rd April, 9am – 10am
Microsoft Discovery Hour: Sales Transformation with AI
Explore how AI is transforming the entire sales cycle (from pipeline generation to relationship management) by giving sellers intelligent insights, automated next‑best actions and copilots that work alongside teams.
Event
Thursday 12th May, 9am – 10am
Microsoft Discovery Hour: Agentic Customer Experience (CX)
Discover how agentic AI is reshaping customer experience by enabling AI agents and Copilot to work alongside service teams to deliver more personalised, efficient, end‑to‑end customer journeys.
Useful link
Microsoft UK & Ireland AI Hub
Microsoft’s easy‑to‑browse space that shows how organisations are using AI to work smarter and support their customers. Read up on real examples, practical ideas and helpful guidance, ideal if you want to understand what AI can do for your business today.
Events
Microsoft Copilot Training Events
Unlock the full potential of AI at work with free expert‑led Microsoft 365 Copilot training events. See how Copilot enhances decision making, streamlines daily tasks and boosts productivity across your favourite Microsoft 365 apps through real‑world demos and practical guidance. Build essential AI skills through role‑based sessions from Microsoft experts.
eBook
The AI Strategy Roadmap
Finding the AI shift daunting? Or wanting a better understanding of how to implement AI into your business? Read Microsoft’s AI Strategy Roadmap to get a better understanding of how your organisation can adopt AI into its processes and with the five drivers of AI readiness. From business strategy and organisation and culture to AI governance, this guide will help you prepare.
eBook collection
Becoming a Frontier Firm
Empower your teams to tackle today’s fast paced business environment with confidence while taking the pressure off their to do list. Microsoft’s collection of Frontier Firms eBooks will help you explore what agentic work looks like and how intelligent agents can work alongside your teams to manage multi‑step processes autonomously.
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