25th November 2020

Customer Day 2020

Respond, Reimagine & Remain Resilient

Pessimists complain about the wind.
Optimists expect it to change.
And leaders like you adjust the sails.

In some ways, it feels like our Dynamics Customer Day in November 2019 was just five minutes ago, but due to how much the world has changed, it also feels like a lifetime since.

Little did we know that we would be spending most of 2020 uncertain of how the future was going to plan out and fighting against a tide of panic caused by a global pandemic.

Overnight everybody had to change the way they worked with many people embracing video calling, not just work but also their personal lives!

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Decorative Compass

We are going virtual!

Enjoy this year’s Customer Day and learn everything you can about the future with Microsoft Dynamics 365 from the comfort of your own home, office desk or your local coffee shop.

One benefit of holding the day virtually means that we can deliver even more sessions and involve more of our partners without the restrictions of rooms and numbers. We can’t wait for you to join us and see what we have in our locker for you to enjoy!

Agenda

9.30am | The Keynote

Our Directors give you the latest updates about us, the Microsoft Dynamics platform and what you can expect going forward. If you've attended our Keynote during previous years, you'll know this is a session you don't want to miss!

11.15am | Breakout Session #1

We split our sessions into two types, functional and strategic.

Functional sessions

  • Deliver exceptional customer service by using Dynamics CRM to digitally serve your customers
  • Build low/no-code apps for Dynamics 365 Business Central & CRM the easy way – with Power Apps
  • Why upgrading to the latest version of Dynamics 365 Business Central will make you ask "Why didn’t I switch sooner?"
  • Powerful e-commerce to drive sales – and all with your existing Dynamics data

Strategic sessions

  • The latest and greatest capabilities of Dynamics 365 Business Central vs Dynamics NAV
  • Your Journey to the Cloud: Transition from On-Premises to the Cloud and how the future looks with Business Central
  • Brexit Q&A: How to clean up your business software before the January 1st deadline!
  • What’s going on in the world of Reporting? The latest updates to revolutionise your business’ reporting
  • Discover a better way to get things done on your shop floor with visual production scheduling & manufacturing execution systems

12.00pm | Breakout Session #2

We split our sessions into two types, functional and strategic.

Functional sessions

  • Why now is the time to introduce paperless route planning and ePOD with PODFather
  • Fulfil more orders, more reliably with warehouse & shipment automation
  • Top 5 things you need to know about Jet
  • Top 20 tips and tricks for using Dynamics 365 Business Central
  • Make workflow automation a breeze with Power Automate
  • Cut costs and save time with automated document capture & Top tips for existing Continia Document Capture Users
  • Reach more of your audience! Create dynamic and appealing marketing campaigns with Dynamics 365 Marketing

Strategic sessions

  • What we learnt about Microsoft Teams during lockdown & what's new now!
  • Eliminate non-conformance headaches with Dynamics 365 CRM

1.30pm | Breakout Session #3

We split our sessions into two types, functional and strategic.

Functional sessions

  • Cut costs and save time with automated document capture & Top tips for existing Continia Document Capture Users
  • Build low/no-code apps for Dynamics 365 Business Central & CRM the easy way – with Power Apps
  • Top 20 tips and tricks for using Dynamics 365 Business Central
  • Make workflow automation a breeze with Power Automate
  • What’s going on in the world of Reporting? The latest updates to revolutionise your business’ reporting
  • Fulfil more orders, more reliably with warehouse & shipment automation

Strategic sessions

  • #Made on a Mobile: Sharing a product, process or passion with video… this session is a practical taste of how to shoot, edit and share using a smartphone.
  • The latest and greatest capabilities of Dynamics 365 Business Central vs Dynamics NAV
  • Your Journey to the Cloud: Transition from On-Premises to the Cloud and how the future looks with Business Central

2.30pm | Breakout Session #4

We split our sessions into two types, functional and strategic.

Functional sessions

  • Deliver exceptional customer service by using Dynamics CRM to digitally serve your customers
  • Discover a better way to get things done on your shop floor with visual production scheduling & manufacturing execution systems
  • Top 5 things you need to know about Jet
  • Why now is the time to introduce paperless route planning and ePOD with PODFather

Strategic sessions

  • Eliminate non-conformance headaches with Dynamics 365 CRM
  • Brexit Q&A: How to clean up your business software before the January 1st deadline!
  • Why upgrading to the latest version of Dynamics 365 Business Central will make you ask why didn’t I switch sooner?
  • What we learnt about Microsoft Teams during lockdown & what's new now!
  • Powerful e-commerce to drive sales – and all with your existing Dynamics data