Customer Service excellence

Create seamless customer service experiences with Microsoft Dynamics 365 Customer Engagement

Interested in Microsoft Dynamics 365? Join us on 17th October for a live demonstration!

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Real time reporting and analysis will give us the information we need to make the right decisions for our customers

— Keith Bailey, Finance Director, Summit Systems

Revenue Growth

Create loyal customers through effortless customer service.

Empower your team’s performance

Support your team with the tools and knowledge to deliver the right results.

Reduce the cost of service

Leverage automation and analytics to create more productive service teams.

Revolutionise the customer experience

  • Interact with your customers utilising their channel or device of choice. Make it easy for customers to find answers through self-service, community or social channels
  • Increase first contact resolution with an inbuilt knowledge base for solutions to common issues, FAQ documents, product briefs, how-to videos and more
  • Take advantage of personalised dashboards to identify potential service issues and take action before they escalate
  • Better manage your customers’ expectations with the use of agreed service level agreements (SLA’s) – and your performance against them
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Empower your team’s performance

  • Easily create business process flows to help staff quickly gather the right information as well as guide them, step by step, through the service process
  • Use routing rules to automatically assign complaints to the correct individual or team.
  • Quickly onboard new customer service representatives and update them on new features and best practices with tailored in-app learning
  • Help your service team to personalise every interaction with a 360-degree view of each customer

Reduce the cost of service

  • Effortlessly capture issues from multiple channels and funnel them into a single solution for complete visibility and automatic assignment
  • Analyse service issues by product, time taken, fault code, resolution type and much, much more to streamline processes and prevent issues from occurring
  • Use service and support as an intelligent upsell or cross-sell opportunity for additional products and services
  • Utilize workflow to automate repetitive, administrative tasks and free up time to focus on more complex issues
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Interested in Microsoft Dynamics 365? Join us on 17th October for a live demonstration!

Get in touch with one of the UK's best Microsoft Dynamics partner

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