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Junior Dynamics NAV Support Consultant

We're looking for a graduate Junior Dynamics NAV Consultant who will provide first line assistance to clients operating Microsoft Dynamics NAV business systems. This is a junior role, but typically successful candidates will progress to a more senior roles and through to on-site consulting roles within 2-3 years.

Training will be guided by your mentor using Microsoft provided self-study learning material, classroom training, one-to-one mentoring and on-the-job experience. Certifications will need to be achieved within the relevant areas of functionality to progress.

Microsoft Dynamics NAV

Microsoft Dynamics NAV is an Enterprise Resource Planning (ERP) solution that is used by over 118,000 organisations throughout the world. Dynamics NAV gives the companies the power to unify disparate systems delivering the control to manage finances, people and operations from order processing through to production and delivery.

Why invest in a future with us?

We're a thriving Microsoft Partner and by starting a career with us, you can be sure that you'll be joining a growing team with a great ethos for providing our employees with the best working conditions, ongoing training and building their prospects for your future.

Principle duties

  • Answering and logging calls and emails regarding system issues and assigning the correct priority, obtaining and logging the information needed
  • Providing first line assistance that leads to the successful resolution of cases
  • Working with second line support and the consulting/development teams to reproduce the issues and determine the cause then communicate the actions needed to allow speedy resolution
  • Communicating the status of outstanding cases and the plans for their resolution

The person


  • Ideally Computing for Business / IT or Business degree but other degrees are considered

Essential skills

  • Basic accounting and common business practise knowledge
  • Problem-solving/analytical mindset
  • Great communication and customer-handling skills
  • Ability to understand and learn software and processes quickly

Desirable skills

  • Remain calm under pressure


  • Working Hours: Full time, 08:00 - 18:00 (8hr rotored, with one hour for lunch)
  • Location: Wolverhampton
  • Duration: Permanent


  • 20 days annual holiday
  • 8 additional days per annum for bank/public holidays

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