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Graduate Dynamics 365 Business Central Support Consultant

Coming soon!

We are not recruiting for this position just yet. That said, we are always looking for great people - so pop through your CV/resumé and we'll get in touch!

The successful candidate will undertake a Microsoft Dynamics Solutions Business Analyst Level 4 apprenticeship course which will last 18 months. You will attend in-house classroom sessions, learn on the job, as well as attend a residential course every 6 weeks. During that time you will develop technical, business, project, interpersonal and behavioural skills and knowledge along with the role specific skills required.

You will learn about the specific ERP systems by joining our support team to provide first line assistance to clients operating Microsoft Dynamics 365 Business Central ERP business systems. You will also rotor around the company to gain experience and exposure to potential areas of the business that you have the acumen and ability to move into.  This is a junior role, but typically, successful candidates will progress to a more senior support roles and then through to on-site consulting roles within 2-3 years.

Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central (formerly known as Dynamics NAV) is an Enterprise Resource Planning solution that is used by over 160,000 businesses throughout the world. Dynamics 365 Business Central gives the companies the power to unify disparate systems delivering the control to manage finances, people and operations from order processing through to production and delivery.

Why invest in a future with us?

We're one of the UK's leading Microsoft Partners and by starting a career with us, you can be sure that you'll be joining a growing team with a great ethos for providing our employees with the best working conditions, ongoing training and building their prospects for your future.

Principle duties

  • Answering and logging calls and emails regarding system issues and assigning the correct priority, obtaining and logging the information needed.
  • Providing first line assistance that leads to the successful resolution of cases.
  • Working with second line support and the consulting/development teams to reproduce the issues and determine the cause then communicate the actions needed to allow speedy resolution.
  • Communicating the status of outstanding cases and the plans for their resolution.

The person

Education

  • A minimum of 5 GCSE’s, Grade A* - C, including Maths and English.

  • Ideally a Business orientated degree but other degrees considered

    Please note: You are not eligible if you currently hold or are working towards a qualification at the same or higher level in a related subject or have already studied content from the qualification for this scheme.

Essential skills

  • Basic accounting and common business practice knowledge
  • Problem-solving/analytical mind
  • Great communication and customer handling skills
  • Ability to understand and learn software and processes quickly
  • Ability to remain calm under pressure

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Let us know your details and we'll get in touch with you to learn how we can transform your business processes and operations with Microsoft Dynamics 365 Business Central & Dynamics 365 Customer Engagement:

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