Reading time: 3 - 5 minutes
Your team needs to move their focus from simply working through the case load in front of them in Dynamics 365 Customer Service to creating the Knowledge Base to help create a shift in culture.
Reading time: 2 - 4 minutes
Are you looking for a CRM solution in 2020? Sales Professional fundamentally allows a sales and customer service operative to manage accounts and revenue opportunities in a central place.
Reading time: 1 - 2 minutes
Making Tax Digital for VAT (MTDfV) came in to effect last year, but carried an exception for the first year only, to allow the use of copy and paste, or other manual entry of data. See how we can offer you assistance with an 'export routine'.
Reading time: 3 - 5 minutes
One of the questions we get asked a lot about is whether a Knowledge Base within Dynamics 365 Customer Service would benefit an organisation, so let’s have a look at the pros and cons!
Reading time: 3 - 5 minutes
As a Building Materials business you have one main goal, to sell your products profitably. Now you couldn’t sell your products unless you have developed a base of loyal customers, as well as, a brand, USP, or identity as an organisation.
Reading time: 3 - 6 minutes
Moving into the future of Customer Service, can you tell the difference in traditional support help desk, automated bots and live chat?
Reading time: 3 - 6 minutes
We’ve all heard the argument over On-Premises vs Cloud and the pros and cons of both. Instead, we’re going to answer: Why is Microsoft Azure the right fit for any organisation running Dynamics 365 Business Central?