Providing excellent customer service has always been a vital aspect of any business. Poor customer service can quickly turn customer relationships sour, no matter how excellent your product or service is. We’ll be covering how some key features in Dynamics 365 Customer Service will help you keep customers smiling, turning them into loyal regulars. Learn more about functionality like unified routing, to assist in effective case allocation, management and resolution by ensuring cases are handled by the best team member for the job, as well as ensuring employees aren’t overloaded with cases by automatically managing capacity, as well as case forecasting, the latest Copilot features, Microsoft’s AI tool, and more. We’ve all experienced a customer who isn’t 100% happy, it’s a natural part of business, but what matters is how their issues are handled and ensuring that the customer feels like they are being listened to, they’re kept up to date and most of all, they’re left smiling at the end.
Who’s this session for?
Business Decision Makers / System Managers / Business Users