Webinar: Swarm together to solve problems using Microsoft Dynamics 365 Customer Service

Get to know how you can use Swarm, the new functionality in Microsoft Dynamics 365 Customer Service, to resolve cases quicker, easier, and more efficiently.

Dynamics 365 Customer Service has always been excellent for (and no surprise here) managing customer relations, but the new Swarm feature is looking to take that to the next level.

Picture this: an issue comes in and it gets logged as a case within Dynamics 365 Customer Service. Now based on that case categorisation or the product/service that the case relates to, Swarm pulls together your best people to handle that issue. By automatically Swarming the most relevant people to handle your customer’s issue you’ll save time passing the case from person to person and get the problem resolved more efficiently.

In this webinar, we’ll show you how you can use this new functionality for your business. Explore what Swarming is and how it works to help collaborate and solve problems centrally. Before you know it, you’ll be hitting those KPIs and bringing higher quality customer service to your customers effortlessly.

Join us on Tuesday 8th November 2022 to find out more.